Complaints

At Vision we would hope that you receive an excellent service at the first encounter and on a continual basis, however if you have a complaint about your Vision Adviser or any financial advice you have received from your Adviser please contact us:

In writing to:
Head of Compliance,
Vision House, Unit 6A Falmouth Business Park,
Falmouth,
Cornwall,
TR11 4SZ

By phone: 01326 210904

By email:

Complaints Handling Procedure

A summary of Vision’s internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted as follows:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0300 1239123
Email:
Website: www.financial-ombudsman.org.uk